Note: Before you power on your first headset, make sure you have set up your school in the Veative Learn Platform.
If you have purchased a Veative EduPro headset, you should have received an email containing an Account ID and PIN.
Before you set up your headsets, you must make sure you have set up your school account and set up at least one student user, as you will need this to log into your headset. If you haven't set up your school account, use this Quick Start Guide to do so before continuing.
If you haven't received anything from Veative, please contact us by clicking New Support Ticket at the top of this page.
With the Account ID and PIN handy, power on the headset and wait for the Veative Master App to launch. You will be prompted to enter the account info, but the headset must be connected to the internet via your Wi-Fi network. If you haven't connected already, you can click on the Wi-Fi icon to the right.
Once you are connected to Wi-Fi, enter the Account ID and PIN. After a few seconds, you should be prompted to choose a license. If you have multiple licenses available, use the arrows to move between licenses, and then click Add below to assign the device to that license.
Your school’s account information will be synced with the headset, which can take a few minutes. Once that is complete, you should see the main menu and the headset is ready to be used!